B2B Master Agreement

IOSOR PLATFORM — B2B MASTER SERVICE AGREEMENT
IOSOR — Version 1.0.2 | Effective 2026-07-18
Binding language: English
The English language version of these documents is the sole legally binding text. Any summary or UI text in another language is provided for convenience only.

Operator: IOSOR is a B2B omnichannel communications project operated from the Lausanne area, Canton of Vaud, Switzerland. Formal Swiss company registration will be completed in due course; until then these documents refer to the project operator as “IOSOR” or “Provider”.
Contact: support@iosor.com


1. PARTIES
1.1 This agreement is between IOSOR ("Provider") and the authorised representative of the subscribing business ("Client").
1.2 By electronically signing, the Client confirms authority to bind their organisation and that they have read this English text.

2. SERVICES
2.1 Provider grants Client access to the IOSOR platform, which may include outbound SMS, voice calling, transactional/marketing email infrastructure, API credentials, dashboards, prepaid billing, and related tools.
2.2 Features may evolve; material changes to paid rates are communicated via the Client account or written notice.

3. PREPAID BILLING
3.1 Services run against prepaid balance in USD (or other currency shown in the account).
3.2 Individual tariffs are assigned per Client account.
3.3 If balance reaches zero, outbound services may be suspended without further notice until balance is restored.
3.5 Available top-up rails are those displayed in the Client billing UI at the time of payment (for example bank transfer, Wise, crypto wallets, invoice request, card/automated processors, or other methods the Provider enables). Rails may be added or removed as Provider payment capacity expands; the English legal terms continue to apply without requiring a new signature solely because a new rail appears in the UI.
3.6 Client must include the platform reference code shown for each top-up where requested, and remains responsible for sending funds to the instructions displayed for that request.

4. ACCEPTABLE USE
4.1 Client must not use the platform for spam, phishing, fraud, illegal content, unlawful telecom traffic, or evasion of carrier anti-abuse systems.
4.2 Material AUP breach may result in immediate suspension or termination without refund of unused balance where required to mitigate abuse.
4.3 Client is solely responsible for content and destinations under their credentials and for lawful basis toward end recipients.

5. DATA PROTECTION
5.1 Provider processes account and operational data under Swiss nFADP principles and, where applicable, GDPR.
5.2 Client is typically controller of end-recipient data; Provider acts as processor/service provider for transmission infrastructure as described in the Privacy Policy and GDPR notice.
5.3 Details: /legal/privacy and /legal/gdpr.

6. INTELLECTUAL PROPERTY
Platform software, APIs, branding, and documentation remain Provider’s property. Client receives a limited, non-transferable licence for internal business use.

7. CONFIDENTIALITY
Each party keeps the other’s non-public commercial and technical information confidential for five (5) years after termination, except information that is public, independently developed, or required by law.

8. LIABILITY
8.1 Provider’s aggregate liability for any incident is limited to fees paid by Client for the sixty (60) days preceding the incident.
8.2 Provider is not liable for indirect or consequential loss, third-party carrier failures, force majeure, or suspension due to zero balance or AUP enforcement.
8.3 Nothing excludes liability that cannot be limited under mandatory Swiss law.

9. TERM AND TERMINATION
9.1 Starts on electronic acceptance; continues until terminated.
9.2 Either party may terminate with thirty (30) days’ written notice.
9.3 Provider may terminate immediately for material AUP breach or prolonged non-payment / abuse risk.
9.4 On orderly termination, unused prepaid balance may be refunded minus reasonable administrative fees within thirty (30) business days, subject to anti-fraud checks.

10. GOVERNING LAW AND DISPUTES
10.1 Swiss law applies (excluding conflict-of-law rules that would point elsewhere).
10.2 Parties first attempt good-faith negotiation/mediation seated in Lausanne / Canton of Vaud.
10.3 If unresolved within sixty (60) days, disputes may be brought before the competent courts of the Canton of Vaud, Switzerland, unless the parties agree in writing on arbitration.

11. ELECTRONIC ACCEPTANCE AND EVIDENCE
11.1 Electronic acceptance (typed name, scroll-through, timestamp, IP, contract hash, UI locale) constitutes binding acceptance for B2B purposes.
11.2 Provider stores signature records for dispute resolution.
11.3 English text prevails over any translated summary.

12. ENTITY UPDATE
When Provider completes Swiss company registration, Provider may issue an updated agreement version naming the registered entity. Continued use after notice may constitute acceptance of the updated version, or Client may be asked to re-sign.

BY ACCEPTING, CLIENT AGREES TO THIS ENGLISH AGREEMENT IN FULL.