Terms of Service

English is the sole legally binding language of IOSOR legal documents. Summaries in other languages are for convenience only.

Website and platform terms for B2B use, accounts, prepaid credit, and prohibited use.

IOSOR — TERMS OF SERVICE
IOSOR — Version 1.0.2 | Effective 2026-07-18
Binding language: English
The English language version of these documents is the sole legally binding text. Any summary or UI text in another language is provided for convenience only.

Operator: IOSOR is a B2B omnichannel communications project operated from the Lausanne area, Canton of Vaud, Switzerland. Formal Swiss company registration will be completed in due course; until then these documents refer to the project operator as “IOSOR” or “Provider”.
Contact: support@iosor.com

1. ACCEPTANCE
Using the website, applying for access, or using the Client dashboard constitutes acceptance of these Terms and the linked Privacy Policy, GDPR notice, SLA, and B2B Master Agreement (as applicable).

2. B2B ONLY
Services are intended for business customers. Consumer protection regimes that cannot be waived may still apply where mandatory.

3. ACCOUNTS
Client must provide accurate information, keep credentials secure, and ensure only authorised staff access the account. Client is responsible for all activity under its credentials and API keys.

4. ORDERS AND PREPAID CREDIT
Access and usage are subject to approval, tariffs, and prepaid balance. Top-up methods are solely those shown in the Client billing UI for the account at the time of the request (including, where enabled, bank transfer, Wise, crypto, invoice/manager request, card or other processors). Enabling an additional rail in the UI does not by itself require re-signature of these Terms; material changes to party identity or governing commercial terms will be versioned and notified as appropriate.

5. PROHIBITED USE
See Acceptable Use in the B2B Master Agreement. Abuse may lead to suspension.

6. THIRD-PARTY NETWORKS
Delivery depends on carriers and providers (SMS/voice/email). Provider does not guarantee delivery by third parties beyond commercially reasonable efforts described in the SLA.

7. DISCLAIMERS
Except as expressly stated, the platform is provided on a commercially reasonable basis. Mandatory rights under Swiss law remain unaffected.

8. LIABILITY
As in the B2B Master Agreement.

9. CHANGES
We may update these Terms by publishing a new version. Continued use after the effective date constitutes acceptance where permitted; material changes to paid clients will be notified where appropriate.

10. CONTACT
support@iosor.com

11. ENGLISH PREVAILS
The English language version of these documents is the sole legally binding text. Any summary or UI text in another language is provided for convenience only.