1. Service Agreement

By accessing IOSOR SMS Gateway, you agree to these Terms of Service. IOSOR provides premium A2P SMS routing infrastructure for enterprise clients.

2. Permitted Use

• Transactional and promotional SMS to opted-in recipients only
• Compliance with all local telecom regulations (TCPA, GDPR, etc.)
• No bulk unsolicited messaging (spam)

3. Payments & Billing

Services are prepaid. Funds are non-refundable unless otherwise agreed. Balance credits are applied within 24 hours of verified payment. Crypto payments require TX hash confirmation.

4. Liability

IOSOR is not liable for delivery failures caused by carrier-side restrictions, national outages, or content violations. SLA applies to Tier-1 routes only.

5. Termination

IOSOR reserves the right to suspend accounts violating these terms without prior notice. Remaining balance will be refunded within 30 days upon written request.

6. Governing Law

These terms are governed by the laws of Switzerland. All disputes shall be resolved by arbitration in Geneva.

Data We Collect

We collect: account email, payment transaction records, API usage logs, IP addresses (for fraud prevention). We do NOT store message content beyond delivery confirmation.

GDPR Compliance

IOSOR complies with EU GDPR. You have the right to access, correct, or delete your personal data at any time by contacting privacy@iosor.com.

Data Storage

Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Account data is stored on Supabase infrastructure (EU region). Payment data is processed by Stripe and never stored on our servers.

Third Parties

• Supabase — Authentication & database
• Stripe — Payment processing
• Cloudflare — DDoS protection & CDN

Data Retention

Account data is retained for 7 years for tax/compliance purposes. Upon account deletion, personal data is anonymized within 30 days.

Zero-Tolerance Spam Policy

IOSOR maintains a strict zero-tolerance policy for unsolicited commercial messages (spam). Violations result in immediate account suspension.

Prohibited Content

• Messages to recipients who have not provided explicit opt-in consent
• Phishing, fraud, or impersonation content
• Adult content without age-verification compliance
• Messages violating national laws of sender or recipient country

Required Compliance

• Maintain opt-in records for all recipients (minimum 24 months)
• Honor opt-out requests within 24 hours
• Include sender identification in all messages
• Comply with TCPA (US), CASL (CA), PECR (UK), and equivalent regulations

Monitoring

IOSOR reserves the right to monitor traffic patterns for spam detection. Accounts with complaint rates above 0.1% will be reviewed and may be suspended.

Reporting Abuse

Report abuse to abuse@iosor.com. All reports are investigated within 24 hours.

Service Level Agreement

IOSOR guarantees 99.9% monthly uptime for all Tier-1 routes. SLA applies to Growth ($5K+) and Enterprise ($10K+) accounts.

Uptime Calculation

Uptime is measured as the percentage of minutes in a calendar month during which the gateway is operational. Planned maintenance windows (announced 48h in advance) are excluded.

SLA Credits

• 99.0% – 99.9% uptime: 5% credit of monthly spend
• 95.0% – 99.0% uptime: 15% credit of monthly spend
• Below 95.0% uptime: 30% credit + priority review

How to Claim

Submit an SLA claim within 30 days of the incident to sla@iosor.com with the affected date range and account ID. Credits are applied within 14 business days.

Exclusions

SLA does not cover: carrier-side outages, force majeure events, client-side API misuse, or accounts in violation of the Anti-Spam Policy.

General Policy

IOSOR operates on a prepaid balance model. Payments are generally non-refundable once the balance has been credited and used for routing.

Eligible Refunds

• Payments not credited within 48 hours (technical failure)
• Account termination by IOSOR without cause
• Duplicate payments caused by a platform error

Non-Eligible Refunds

• Change of mind after balance top-up
• Accounts suspended for AUP violations
• Partial balance remaining upon voluntary account closure (unless balance exceeds $500)

Refund Request Process

Email billing@iosor.com with your account ID, payment amount, date, and reason. Eligible refunds are processed within 10 business days to the original payment method.

Crypto Payments

Crypto refunds are issued at the USD equivalent at the time of the original payment. Exchange rate fluctuations are not compensated.