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False Live badge: incident path
When the catalog said Live but the path was gated — roll the badge back the same day, notify buyers, and export who flipped it.
A Live chip that survives while vault, smoke, or money path is red is a catalog incident, not a soft UX bug. Buyers opened a promise the workspace cannot keep. This page is the false-Live incident path: demote, notify, export — not WhatsApp/RCS “not live yet” and not a launch-blocked status essay.
Related: Catalog Live gate must match vault reality, Live / In setup / Coming next: honest buyer path, When launch is blocked: status without lying, Failover gates before any Live badge, Wallet stop-lines before production.
IOSOR is white-label prepaid. USD 20 funds one recovery smoke after demote; soft review near USD 1,000/month prices lingering false Live as recon debt. Clients never see upstream rail brands in incident notes.
False Live is an incident, not a soft badge
Detect when Open is green while vault, delivered smoke, hold/debit identity, or white-label status fails. Treat it like a money gate: stop production language for that product the same hour. Sibling: Catalog Live gate must match vault reality. Soft USD 1,000/month talk stays blocked until the chip matches reality.
Incident steps: demote, notify, export
| Step | Owner | Done when |
|---|---|---|
| Demote chip | Catalog owner | Live → In setup same day |
| Block Open | Product | Request path only; no silent Open |
| Notify buyers | Support | White-label reason + timestamp |
| Freeze volume talk | Finance + sales | Soft review language paused |
| Export row | Ops | Who flipped / demoted, gate, smoke ID |
| Recovery smoke | Named owner | Delivered pilot before re-Live |
USD 20 proves recovery once; do not re-flip from a slide. Hold fails closed: Wallet stop-lines before production.
Not WA/RCS not-live and not launch-blocked copy
WhatsApp/RCS “not live yet” covers channel readiness. Launch-blocked status covers runway/HB without lying. This page asks: did the catalog chip claim Live while the product path was gated? Fix the chip first. Adjacent: When launch is blocked: status without lying, Failover gates before any Live badge. Buyer states: Live / In setup / Coming next: honest buyer path.
Re-Live only after evidence
After demote, require vault green, delivered smoke export, one debit identity, and white-label statuses before Live returns. Log the incident ID on the promote row. Override needs a named human, written reason, and a time box — never “sales needs the demo.” Soft volume near USD 1,000/month does not waive false-Live history until export exists.
Buyer checklist for false-Live incidents
- Demote Live → In setup the same day without Slack archaeology?
- Open becomes Request / gated — not a broken Live button?
Start with IOSOR
When the chip already says Live and the check is red, demote in the same hour. Notify the buyer in your brand — no upstream name. Export who painted Live, who pulled it, which check failed. Stay In setup until a new honest proof exists. This path starts after the lie; it is not the drill that should have blocked the flip.
IOSOR takeaway
A false Live chip is an open incident.
Do: demote now, notify in-brand, export the flip row.
Don’t: leave the chip green until the next stand-up, or claim the pre-Live gate already closed this.
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