Incidents & status
Buyer-facing incident language you can publish — not internal smoke-test signals.
Status Page Must Match the Send Pause
Learn how to automatically align your public status page with active send pauses in IOSOR to maintain trust and prevent unnecessary API retries.
Handling Active Traffic with a Stale Webhook Heartbeat
Learn how to manage active SMS and OTP traffic when your webhook heartbeat goes stale, avoiding false positive failovers on the IOSOR platform.
Buyer Incident Language vs Internal Smoke Signals
Learn how to translate internal CPaaS telemetry and stale heartbeats into clear, buyer-facing traffic_ok status updates without exposing raw infrastructure logs.