Omnichannel threads

One conversation thread across SMS, WhatsApp, and email — not which channel to pick first.

3 guides in this topic

When From Changes Mid-Thread, Identity Must Stay Honest
Maintain conversation state and billing integrity in IOSOR when switching From addresses mid-thread across SMS, E.164, and Sender IDs.
Omnichannel Handover Without Double Debit
Learn how to orchestrate multi-channel failover from SMS to WhatsApp or email without incurring double billing on ledger holds and network sessions.
One Thread Across SMS, WhatsApp, and Email
Learn how to build a unified conversation identity across SMS, WhatsApp, and email using IOSOR white-label CPaaS routing, webhooks, and ledger controls.