Unfreeze is not bonus balance

Unfreezing a transaction simply restores your existing funds to your main available balance; it does not grant extra promotional credit. You cannot withdraw frozen funds while a hold is active, nor will unfreezing them trigger wagering requirements or bonus restrictions. Once the hold is lifted, your money returns directly to its original status without any penalty.

Ledger Mechanics of Dispute Holds

The IOSOR ledger operates on a real-time double-entry principle. When a hold is applied, the transaction is logged as a debit to the available balance and a credit to the hold sub-account. This ensures that the USD 20 prepaid floor is maintained even if the funds are not currently spendable.

The Difference Between Credits and Releases

A common misconception occurs when a hold is lifted. Users often view the reappearance of funds in their available balance as a 'Bonus' or 'Credit'. However, in the IOSOR console, this is strictly a 'Release'. A credit implies the addition of new value that was not previously present on the ledger. A release is simply the removal of the isolation flag.

Prepaid Floor and Threshold Logic

Maintaining the USD 20 prepaid floor is mandatory for continuous service. If a hold causes the available balance to drop below this floor, JIT provisioning for new E.164 identifiers may be paused. Even if the total equity (including held funds) is above USD 20, the 'Available' segment must meet the requirement.

JIT Provisioning and Held Balances

JIT (Just-In-Time) logic requires immediate liquidity to assign numbers and trigger webhooks for incoming OTP or SMS traffic. When funds are held, they cannot be used to satisfy the JIT triggers. If a hold is released, those funds immediately become eligible to back the next assignment or MRC. This transition is direct but does not represent a gift from the platform.

Reconciliation and Documentation

To verify that a release is not a bonus, administrators should export the transaction history from the IOSOR dashboard. Look for the original 'Hold' entry and the subsequent 'Release' entry. The timestamps and amounts will correlate, showing a net-zero change to the total account equity over the lifecycle of the hold.

Related: Understanding the Dispute Freeze Window for Prepaid Accounts · Dispute Holds vs OTP Abuse Velocity Limits · Prepaid hold before first debit.

Start with IOSOR

Log in to the IOSOR console and navigate to the Billing & Transactions tab to inspect your ledger entries. If you recently had a dispute hold resolved, locate the matching 'Hold' and 'Release' transaction IDs to verify the net-zero balance adjustment. Do not expect your available prepaid balance to exceed your pre-dispute amount, as the release simply unlocks your existing funds for JIT provisioning and webhook triggers.

IOSOR takeaway

When a dispute is resolved positively, the funds returned to your IOSOR wallet represent your actual capital, not bonus credits. This restored capital is immediately available for provisioning E.164 numbers or any other service you require.

Do reintegrate these unfrozen funds into your operational budget for immediate provisioning needs. Don't assume these funds are additional credit or a bonus that can be spent beyond your original balance. Check your wallet DLR post-dispute resolution; the increase should precisely match the disputed amount, confirming your available capital has been fully restored to its pre-hold level.